Politique d’expédition

 

ARTICLE 1: SHIPPING TIME

Your order will be shipped as soon as possible. Normal shipping time is 3 to 5 days depending on the items you ordered. Please note that some of our products are made on demand to ensure the best quality. In this case, the shipping time can be extended.

We ship your orders from our various international warehouses (Asia). If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouse. In case of return, you will be asked to send your order back to our shipping warehouse. Please refer to our return policy to start the return process.

If you want to cancel your order, please contact us as soon as possible: info@katana.store. Please note that we cannot guarantee the cancellation of your order. No order can be cancelled once it has been shipped.

 

ARTICLE 2: DELIVERY TIME 

Please note that due to COVID-19, our shipping times may have delay depending on your country.

2 to 3 weeks for the USA and Canada. (12 to 21 working days)

1 to 2 weeks for European countries. (7 to 14 working days)

2 to 4 weeks for the rest of the world. (14 to 28 working days)

If a momentary out-of-stock condition of a product occurs, the delivery time could be a little longer.

In case of delay of your package, katana.store can not be held responsible.

Feel free to contact us if you have any question : info@katana.store

The customer must check the conformity of the goods delivered at the time of receipt and before signing the carrier's delivery note.

ARTICLE 3: DUTIES AND TAXES

As a buyer, it is important to understand that you are solely responsible for paying any additional fees that may be added to your shipment by the customs of your country, such as taxes, customs duties, and other fees. These costs may vary depending on your country of residence and the value of your order. It is your responsibility to research these costs and ensure that you are prepared to pay them before placing an order.

Furthermore, it is also your responsibility to ensure that the items you are ordering are legal and allowed to be shipped to your country. If you have any doubts about the legality of a product, it is your responsibility to check with the relevant authorities before placing an order. We will not be held responsible if your items are confiscated or held by customs.

Please note that if your items are lost, stolen, or confiscated by customs, we will not be able to refund or replace your order. It is your responsibility to take necessary measures to minimize the risks associated with international shipments.